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At ScalpStory, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund and returns policy below.
1. Eligibility for Returns
You may request a return or refund if:
- The product is defective, damaged, or incorrect.
- You received the wrong product.
Note: Products must be unused, in their original packaging, and in the condition you received them.
2. Non-Returnable Items
The following items cannot be returned or refunded:
- Opened or used hair oil bottles.
- Products purchased on sale or with special promotions (unless defective).
- Items damaged due to misuse or improper storage.
3. How to Request a Return
To request a return, please follow these steps:
- Contact our customer support at scalpstory@gmail.com] within 7 days of receiving your order.
- Provide your order number and details of the issue.
- Our team will review your request and provide instructions for returning the product.
4. Return Shipping
- Customers are generally responsible for return shipping costs unless the product was defective or we shipped the wrong item.
- Please ensure the product is securely packaged to avoid damage during shipping.
5. Refund Process
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days to your original payment method.
- Shipping fees are non-refundable unless the return was due to our error.
6. Exchanges
- We currently do not offer direct exchanges. If you would like a different product, please return the original item and place a new order.
7. Contact Us
If you have any questions or concerns regarding returns or refunds, please contact our support team:
Email: scalpstory@gmail.com
Phone: +92 320 2620053
